Feb 25, 2024

Boosting Charge Point Uptime: 3 Effective Strategies

Unlock seamless charging experiences with these three tricks designed to maximize charge point uptime and ensure optimal performance for electric vehicles.

Boosting Charge Point Uptime: 3 Effective Strategies

As we navigate the electric vehicle revolution, a significant obstacle looms ahead—charge point failures. Research reveals an average charge point uptime of merely 70%, translating to potential setbacks for EV users. Whether it's no charging capability, reduced charging rates, or sudden interruptions, downtime poses challenges. A study by the University of California found that only 72.5% of 657 EVSEs in the US were operational, mirroring similar struggles in European public charging networks. For fleet operators, maintaining a near-perfect uptime of 99% is crucial, given the dire consequences of downtime, often caused by hardware faults, communication errors, or vehicle-charger incompatibility. In this article, we delve into three effective strategies to combat charge point downtime, particularly beneficial for critical operations like medical transport, public transportation, or logistics. Our focus centers on OCPP chargers, providing essential insights for operators aiming for optimal performance. If OCPP is unfamiliar or you seek further information, download our comprehensive OCPP blog.

1. Unveiling the Power of Swift Error Detection in Minimizing Charge Point Downtime

As the electric vehicle (EV) revolution gains momentum, charge point operators and electric fleet managers are grappling with a persistent challenge – charge point downtime. In this blog post, we delve into the intricacies of charge point downtime, specifically focusing on the critical role of swift error detection in mitigating this issue.

Understanding Charge Point Downtime:

Charge point downtime refers to the duration during which an EV charger faces operational issues, rendering it either completely out of service or operating with compromised efficiency. The conventional approach to resolving this challenge involves accelerating the repair time, often achieved through stocking up on spare parts or deploying efficient field services. However, the real bottleneck lies in the sluggish process of identifying errors.

The Need for Swift Error Detection:

The key to minimizing charge point downtime lies in the rapid identification of errors. Even with a swift 24-hour repair turnaround, if it takes several days to detect the issue, the total downtime remains prolonged. Many charging networks rely on drivers to report problems via a hotline, but this system falls short when drivers opt for alternative chargers or if the hotline fails to accurately log the issue.

Automated Error Detection Solutions:

For electric fleet operators and charging networks, automated error detection emerges as a game-changer. Intelligent software systems, such as charging management software, replace the reliance on human reporting. These dynamic systems maintain continuous communication with charge points, enabling them to pick up potential OCPP error messages, read meter measurements, and store historical charging session data.

Advanced Capabilities of Charging Management Software:

Some of the most advanced charging management software can identify and track errors within seconds. For instance, in scenarios where a charging plug is damaged, the software instantly receives error codes from the charger. Consider a driver at a fleet depot who inadvertently damages the charging plug. Instead of waiting for the next driver to discover the malfunction, the software promptly detects the error, allowing the operator to dispatch a repair team immediately.

Benefits of Swift Error Detection:

Implementing swift error detection not only elevates charger uptime but also reduces the expenses associated with maintaining a hotline service. By proactively identifying and addressing issues, operators can ensure that their charging infrastructure remains robust, efficient, and ready to serve the growing demand for electric vehicles.

In the evolving landscape of electric mobility, the battle against charge point downtime demands innovative solutions. Swift error detection, facilitated by intelligent software systems, emerges as a crucial strategy for charge point operators and electric fleet managers to enhance uptime, reduce costs, and deliver a seamless charging experience for EV users.

2. Revolutionizing Charge Point Monitoring: The Role of Notification Systems

In the dynamic landscape of electric vehicle (EV) charging infrastructure, ensuring optimal uptime for numerous charge points poses a significant operational challenge. This blog explores the transformative impact of notification systems in redefining charge point monitoring, replacing the need for continuous manual oversight with a more efficient and cost-effective solution.

The Challenge of Continuous Monitoring:

Traditionally, the notion of monitoring software conjures images of elaborate control centers resembling a NASA operation room, complete with oversized screens and teams of experts analyzing intricate graphs. However, this traditional approach proves impractical and costly when dealing with a large-scale EV charging network. Imagine overseeing 300 charge points 24/7, requiring a dedicated team across various time zones, well-versed in every key performance indicator (KPI) and graph. This traditional method translates into a resource-intensive and expensive charge point monitoring service.

The Power of Notification Systems:

Enter the game-changing power of a notification system. Similar to receiving smartphone alerts for incoming emails or low battery, an effective charging management software integrates a notification system that alerts operators when a charger encounters an issue. These alerts, conveniently delivered via mobile devices or email, eliminate the need for constant monitoring of all charging data. Instead, attention is only required when a charger is potentially facing a critical problem.

Efficiency and Cost-Effectiveness:

The efficiency of a notification system lies in its ability to streamline the monitoring process, ensuring that operators are promptly informed of issues without the need for constant manual oversight. This proactive approach prevents critical problems from escalating by providing timely alerts. The system's performance is further enhanced when integrated with analytical views, presenting comprehensible graphs and visuals that empower operators to maintain control and awareness.

In the quest for seamless EV charging operations, notification systems emerge as a pivotal tool in the charge point monitoring arsenal. By transforming the traditional model of continuous manual oversight into a proactive, alert-based system, operators can efficiently manage large-scale charging networks, ensuring optimal uptime and addressing critical issues in a timely manner. This innovative approach not only enhances operational efficiency but also contributes to cost-effectiveness in the dynamic realm of electric vehicle infrastructure.

3. Unveiling the Power of OCPP Logs: A Crucial Element in Charge Point Management

In the realm of electric vehicle (EV) charging management, obtaining insights beyond surface-level metrics becomes imperative for effective error comprehension and resolution. This blog explores the significance of accessing OCPP logs in real-time, providing operators and technicians with a comprehensive tool for efficient problem-solving.

The Limitations of Graphical Metrics:

While graphical representations of metrics such as total energy consumption per month offer valuable insights, they may fall short when it comes to in-depth error analysis. For operators and technicians, the key to efficient problem-solving lies in gaining access to detailed OCPP charger logs.

Real-Time and Unfiltered Access:

To tackle complex issues, operators require real-time, unfiltered access to OCPP logs. These logs serve as a crucial resource, allowing operators to trace the behavior of the charge point and identify whether errors stem from the charger level, communication level, or backend software. Real-time access ensures timely intervention, preventing prolonged downtime.

Historical Logs for Comprehensive Analysis:

The ability to access historical logs proves particularly beneficial when dealing with recurring problems. Whether addressing firmware or software bugs that impact the charging authentication process, historical logs enable operators to track OCPP message exchanges over time. This comprehensive historical perspective aids in accurately identifying root causes and generating precise error tickets for the engineering team.

Example Scenario:

Charging Authentication Bug Consider a scenario where a firmware or software bug disrupts the charging authentication process. When a driver initiates a charging session using an RFID or credit card, the charge point communicates this information with the OCPP backend. Accessing OCPP logs allows operators to trace the message exchange, pinpoint the issue, and generate an error ticket for swift resolution.

In the intricate landscape of EV charging infrastructure, real-time access to unfiltered OCPP logs emerges as a critical element for operators and technicians. By delving beyond graphical metrics and leveraging historical logs, operators can efficiently tackle complex issues, ensure optimal charge point performance, and contribute to seamless electric vehicle charging experiences.


Within the intricate realm of charging station management, Evoltsoft stands out as a leading provider of sophisticated solutions that seamlessly integrate power electronics, software, and various sensors. Recognizing the inherent complexity of charging stations, Evoltsoft emphasizes the importance of efficient inspections and occasional repairs. Unlike instances where hardware malfunctions are at fault, prolonged downtime often stems from the absence of robust charging management software or the selection of an incompatible solution. For optimal uptime of 99%, Evoltsoft's smart charging solutions, designed to be OCPP compliant, play a pivotal role. These solutions boast rapid error identification, prompt operator notifications, and access to comprehensive charge point logs. In the transition away from combustion vehicles, fleet operators can rely on Evoltsoft to provide the crucial software support needed for a seamless experience.